Professionally and courteously, provides personalized service and support to our customers; Partners with other teams to ensure exemplary customer service and provides critical support to customers, management, and DDI employees in a broad range of activities.

Excellent Communication Skills - written and oral communication skills; writes clearly and reads and interprets written information; presents numerical data effectively; speaks clearly and listens and gets clarificationSales techniques and practices – Skilled in proven sales techniques and practices to include phone skills, appointment setting, presenting proposals and closing of the customerProvides customer support by responding to inquiries regarding DDI’s ELT and EVR program as well as other service software as neededServes as a support specialist for EVR support inquiries received directly from customers or other DDI support specialistsAssist DDI software developers with resolving customer and/or DMV EVR related issuesAnalyzes customer requests received by telephone, live chat, fax, and e-mailResponds promptly to customers to ensure superior customer service within DDI’s service level agreements. (Calls and chats must be answered within sixty (60) seconds; faxes and e-mails must be responded to within two (2) hours)Assists in multiple areas of the business as dictated by need, including but not limiting to, creating/altering templates for automated service emails sent through our system and onboarding needs by creating a sortable spreadsheet table to keep track of the informationServes as a general conduit between support and the development team while performing less support technical duties that can be done without escalation to the software developers. This support may include the use of software tools, including SQL, for different areas of the business to provide updated information needed to service the customers in sales, onboarding, off-boarding and normal usageAssists Account Representatives with key account managementAssists Title Center with QA questions and out of state titlingAssists in verifying daily reports for various EVR statesWorks late items in GardenerOther duties as assigned by management