#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

About the role

The Customer Service Analyst is primarily responsible for data entry into SAP ECC to support the Order to Cash for Compliance Solutions products and services. This position uses independent judgment and decision making as well as analytical skills to use multiple procedures and policies necessary to ensure
accurate and timely invoicing. There is high financial impact as a result of the entry being done as it relates to revenue recognition, cashflow and sales compensation etc. In addition, this position involves provisioning customers their access to our products and services which also impacts revenue as well as
the customer experience.

Responsibilities

Identifies inputs from source documents related to invoicing, contract/maintenance renewals, and licensing to ensure orders are invoiced accurately and promptly.

Uses SAP ECC system to enter/update orders according to customer requirements and manages orders through the fulfillment process.

Identifies potential issues related to invoicing based on customer historical invoicing patterns to ensure orders are invoiced accurately.

Occasionally work from spreadsheets to gather information necessary to update values into SAP ECC that will trigger invoices

Use multiple SaaS based systems to Provision customers for use of their products.

Use SaaS based customer billing portals to submit their invoices in a timely manner to ensure we receive timely payment

Pull copies of contracts from document retention system

Cancel invoices and re-invoice after manually updating key data points in SAP

Execute custom invoice handling reports and actions to ensure accurate delivery and handling of customer requirements

Reconciliation of credit card payments via CVent against invoices generated to ensure payments can align to clear the invoice

Review renewal SAP contracts for potential late invoicing and execute as necessary

Assist with projects to perform repeat transactions that result in many accounts being updated for the same task that cannot be automated

Use of Sales Force to work from case queues to obtain work as well as re-distribute to other departments as well as to communicate with clients.

Requirements:

Bachelor’s degree

2 years’ experience and demonstrated ability in extensive data entry

SAP experience preferred

Fluency in English

Previous data entry and SaaS based solutions preferred but not required

Excellent attention to details with the ability to retain knowledge of operating systems, procedures, products, compliance and customer information while managing multiple tasks and maintaining high accuracy standards

Ability to remain flexible in a changing work environment

Ability to display strong organizational skills by planning work efforts to maximize efficiencies

Strong problem-solving skills

Ability to work independently

Strong analytical skills are necessary

Ability to work focus on documentation for long periods of time doing data entry

Willing to assume the risk of error in creating a safe harbor of compliance as it relates to WKFS’s compliance requirements

Continuous learning – pursues ongoing personal development, is curious and seeks feedback.

Independent thinking and decision-making – seeks ideas, input, and direction with personal knowledge and reasoning to reach systemically-balanced conclusions.

Ability to perform some manual calculations based on analysis of documentation in order to execute entry accurately

Knowledge of Sales Force Service Cloud helpful

Our Offer

Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong 

Annual incentive plan based on division financial performance and your seniority

Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

Corporate Health Insurance

Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

Up to 28 days of annual leave based on seniority

We have a strong Work from Home culture and take into consideration punctual needs and more

Flexible working schedule. You’ll find the flexibility for balance in your life

Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.