Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer - Banking Service and Sales, Reporting to Customer Service Manager.

Principal responsibilities:

Delivers professional customer service through answering investment, insurance eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking servicesHandles customer complaints properly and performs necessary investigationManages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properlyEnsures all activities are in compliance with the requirement of the Bank and regulatory authorities