Are you naturally curious? So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.

We are looking for an exceptional and experienced Sr Customer Quality Engineer who can be:

Accountable for ensuring communications of Quality and Reliability performance of MKS Lasers products delivered to customers in Japan and MKS Lases factories are accurate and comprehensive in a timely and expedient manner.Responsible for understanding and identifying issues related to product performance, quality and reliability as delivered and operated at our customers in Japan.Responsible for interfacing with key customers to assure customer satisfaction, review customer scorecards and other feedback and communicating back to MKS Lasers teams.Responsible for successfully driving resolution of customer quality and reliability related complaints and RMAs.Responsible for reviewing and understanding our customers specifications, product test requirements for communicating back to MKS Lasers teams.Responsible for tracking field failure rates of our delivered products to our customers in Japan.

What will you bring to the team, along with your skills and capability is:

Be the voice of MKS for conveying MKS’ commitment to the Quality and Reliability of our products by faithfully discussing our solutions and actions to our customers.Courage to challenge the norm and assertiveness to improve our standing with our customers.Vigilance for solving our customers needs.

Qualification:

Minimum BS in physics, materials science, mechanical engineering, industrial engineering, manufacturing engineering or equivalent.Technical knowledge applicable to photonics, optics, opto-mechanical and electro-optical, lasers and motion/vibration control (highly desirable)8+ years of hands-on working experience in lasers, photonics and optics industry.Minimum 5 years in Customer-Supplier interaction experienceExperience in the field of Laser/ Optics / Semiconductor manufacturing process such as testing, manufacturing and quality control.Experience with Quality and Reliability methodologies and tools such as 8D, FAI, FMEA, DMAIC, Gage R&R, DFx, DOE, Six Sigma, MSA etc. Effectively communicate with internal and external customers, both verbally and in writing, to achieve required results.Understanding of clean room environment and high technology manufacturing.Fluent in Japanese and strong in English languageTravel overseas or domestic up to 10% of the time.Experience with Audits.Fluent in 8D methodology, able to lead to identify root cause(s), recommend action plans for preventive solutions and drive implementation and report effectiveness. Identify opportunities for improvements and coordinate with other departments to implement process changes.Customer / Supplier interaction experienceEffectively and efficiently utilize Microsoft Office and other computer products and programsPrevious work experience in manufacturing, sustaining Engineering and R&DASQ CQE, CQM, Knowledge of ISO 9001-2015, LEAN, SIX SIGMAAnalyze, compile, review and regularly report customer quality metrics such as PPM/ 0km performance.ISO 9001 standard and certified QMS auditor will be an advantage

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role