As a Lead Customer Experience Specialist here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements. Your insights will ensure exceptional service and support.You will report directly to our Customer Experience Supervisor and you’ll work out of our Bucharest location on a Hybrid work schedule. **_Honeywell_** Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. **_Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient._** **_Responsibilities for candidates_** + Handle call interactions with both external and internal customers. + Manage email correspondence with external and internal clients to address inquiries and provide support. + Create cases, work orders, and service appointments in Salesforce based on issue specifics, verifying contract details and entitlements. + Dispatch, reschedule, and monitor service appointments for Field Service Professionals, ensuring timely and efficient service delivery. + Oversee Field Service Professionals' schedules, tracking acceptance deadlines, overlaps, and rejected appointments. + Develop, update, and monitor Standard Operating Procedures (SOPs), customer portal cases, and Field Service Professionals’ cases to ensure process compliance. + Generate and analyze reports for customers and administrative teams,taking needed action. **_Qualifications for candidates_** + Minimum of a college graduate; Bachelor’s degree preferred + At least 1 year of experience in Customer Support + Advanced proficiency in English **_We offer_** + Medical coverage provided by Groupama. + Budget for flexible benefits, including travel, sports, dental schemes, transportation, and fuel cards. + Meal allowance to support your daily needs. + Paid vacation and time off, along with Christmas and Children vouchers and various family aids. + Business Travel Accident Insurance for your safety during work-related travel. + Hybrid work policy allowing 3 days in the office and 2 days working from home. + Access to onsite training sessions. + Experienced leadership committed to supporting your professional development. + Attractive salary package. + Long-term career opportunities within a dynamic, multinational organization. + Continuous Learning & Development: Benefit from market-specific training programs and ongoing personal development opportunities to enhance your skills and career growth. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.