Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The  **Azure Customer Experience Platform (CXP)**  team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. We are looking for a  **S** **enior** **Customer** **Experience** **Program Manager** who has experience working closely with Engineering teams running multi-cloud services with the emphasis on improving platform supportability through data driven insights. Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Develop and execute Supportability strategic and roadmap to make Azure the most stable, reliable, and performant cloud. + Influence product investment in Supportability and provide technical leadership for engineers across multiple teams. + Define what success looks like, how we measure it, and how we get there. + Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews. + Apply systems thinking and standards approach to solve problems at scale, and through automation. + Foster a healthy and inclusive team environment. + Embody our  Culture  and  Values. **Qualifications** **Required/minimum qualifications** + Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. + 3+ years experience managing cross-functional and/or cross-team projects. **Other Qualifications:** + Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. **Preferred/Additional Qualifications:** + 8+ years experience managing cross-functional and/or cross-team projects. + 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos). + Knowledge of program management practices within and across software development services and models. + Deep understanding of engineering practices followed by cloud services. + Track record of problem solving and using pilot programs, prototypes, and growth hacking approaches. + Experience with implementing Supportability-by-design to improve Customer experience and drive Azure Consumed revenue. + Experience with Systems and Standards based engineering organizations. + Technical Skills: Cloud computing technologies. Demonstrated hands on experience in one or more of the following: + Core IaaS: Compute, Storage, Networking, High Availability, Azure Kubernetes Service Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until July 28th, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .