Senior Customer Engagement CoordinatorLocation: Reading1 year Fixed Term Contract

About the job

Customer Care, Engagement and Fulfilment team is an exciting group of skill individuals that improve business performance by creating competitive advantages to achieve great results for customers and Sanofi.

Within the Manufacturing and Supply division we coordinate the execution of all processes that leads to ensuring availability of products at the point of sales & customer satisfaction at the optimum cost; by having the most efficient processes end to end (Dem& to Cash) & provides clear & timely information for all relevant stakeholders. We focus on innovative, value add and data-based ideas and solutions, to create a true community of excellence.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

Job PurposeSupports for Supply Chain Customer Engagement of customers in close collaboration with colleaguesWorks in close collaboration & complementary to Trade and the Senior Customer Engagement CoordinatorsExecute for segmentation actions in conjunction with TradePartake in SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating internal & external stakeholdersIs a key enabler of building relationship for customers concerning the Order-to-serve processesProactively engages customers to deliver effective communication & continuous improvementsLiaises with Trade & O2S functions to drive service levels, optimal cost to serve & satisfaction of customersCreates positive customer experience, providing added-value at every customer interaction

About you

Skills/Expertise/Experience:

Bachelor’s degree from an accredited college or university1-2 Years of experience in wide range of Customer Fulfilment (incl. Customer Facing/Engagement) activities, ideally in Biopharma industry is a plusEnglish language fluency on top of local language requirements

Preferred Skills/Expertise/Experience:

Knowledge of upstream Biopharma processes a plusStrong understanding of downstream Biopharma processes and local trade environmentUnderstanding of or interest in Customer Experience principlesUnderstanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvementsExperience in IT systems (SAP, CCM, MS Office)Analytical skillsExperience in scenario planning, risk/benefit analysis, contingency planning and problem solving a plusWillingness to drive change as well as good internal marketing and communication skillsNegotiation and communication skills

Why choose us?Bring the miracles of science to life alongside a supportive, future-focused teamDiscover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationallyEnjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impactTake good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leaveJoin us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.
If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-EUR

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!