Description

UCLA Health is seeking a Senior Cross-Functional Collections Representative to support Patient Business Services by managing a diverse portfolio of complex accounts. In this role, you will lead proactive reimbursement efforts, support training for new staff, and collaborate across teams to improve workflows and maximize collections. This position plays a critical role in ensuring timely resolution of outstanding claims and contributes to the overall financial success of the organization.

In this role, you will:

Manage an assigned portfolio of accounts across payer types, executing complex claim reviews, resolving payment delays, and optimizing collections strategy Conduct detailed analysis of aged accounts and payment discrepancies, including preparing documentation for escalations or referrals Communicate with payers, departments, and patients to obtain missing documentation, clarify benefits, and resolve reimbursement issues Make financial adjustments and rebill claims as needed, ensuring compliance with contract terms and payer policies Maintain thorough documentation in CareConnect and ensure workflows are supported by accurate case notes Support onboarding and training for new team members, providing guidance on policies, systems, and effective resolution techniques Assist with special projects, stay current on industry changes, and contribute to workflow enhancements

Salary Range: $33.27 – $47.77 hourly