[[title]] - [[cust3]] - [[filter4]], [[filter1]] **Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.** **Your main tasks and responsibilities:** + **Boost CRM user satisfaction** by fostering a network of CRM champions, creating clear documentation, and offering second-level user support. + **Drive CRM adoption** across the organization by guiding users on how to fully leverage CRM functionalities. + **Ensure high-quality feature rollouts** through thorough testing, timely feedback to developers, and alignment with business needs. + **Support strategic CRM initiatives** to enhance business value, data quality, and customer feedback, including bug fixing and quick-win execution. + **Continuously improve the CRM system** by identifying and implementing enhanced features based on user and business feedback. **To succeed in this role, you will need:** + Hands-on experience with Microsoft Dynamics 365 "under the hood" + Business understanding, in particular of sales processes + Ability to work with different cultures around the globe + Experience in training and software documentation + Excellent analytical skills, logical thinking **What we offer you:** + A permanent contract. + A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives. + Restaurant tickets. + Be part of an experienced, international team. + A good vibe working environment. + Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient. + Other fringe benefits **Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.** We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. ​