Work Location:

Edmonton, Alberta, Canada

Hours:

37.5

Line of Business:

Credit Management

Pay Details:

$76,800 - $115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides day-to-day team support related to credit underwriting / adjudication function and to ensure effective and efficient operations, delivery of services / solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines. Coach employees to achieve business results and strong credit acumen.

KEY ACCOUNTABILITIES:

CUSTOMER

Contribute to the achievement of the team, business and Customer Experience goals by coaching, modelling and championing the consistent use of CEI attributes and behaviors

Collaborate with various business partners by providing professional credit support / solutions / recommendations through the credit adjudication process.

Ensure all credit decisions (approval / decline) are fulfilled on a broad range of credit products efficiently and effectively, meeting service level agreements (SLAs)

Provide credit support / solutions / recommendations / advice / alternative options when evaluating/analyzing credit applications for decisions in accordance with Bank policies and procedures 

Perform in‐depth analysis of a financial position through a thorough investigation of tax returns and / or financial statements, understanding any contingent liabilities, constructing a global cash flow analysis, and credit reporting documentation

Investigate available sources of credit financial information and research economic and market conditions relating to the company, industry and market area.

Ensure customer concerns / issues are handled appropriately and resolved in a timely manner, escalate when required

Positively contribute to the overall customer experience and foster good relationships with internal and external partners

Contribute to the ongoing improvement of the customer experience within the Business Area

Create and/or recognize exceptional customer service through established programs

SHAREHOLDER

Prioritize and manage own workload to meet SLA requirements for service and productivity

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriately

Make well rationalized credit decisions within established standards and limits and adjudicate within compliance guideline

Resolve escalated matters and refer complex issues / situations beyond own level of expertise

Ensure adherence to operating standards and credit / risk processes – perform quality checks and validation of work

Identify operational issues and recommend improvements, may provide support during implementation of new process changes

Apply knowledge of systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group

Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines

Ensure credit underwriting / adjudication is completed accurately and properly to reflect business intentions and is consistent with relevant rules / regulations while managing risk and minimizing losses

Perform due diligence in support of all credit applications

Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging credit underwriting / adjudication trends

Adhere to credit enterprise frameworks and/or methodologies that relate to credit underwriting / adjudication activities for the area

Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues

Apply subject matter expertise in the discipline of lending, provide guidance, assistance and direction to others

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Expert level professional role with focus on performing credit underwriting / adjudication on a board range of complex credit products

Maintain lending limits as defined by TD Bank's discretionary lending limit policy to support the review or decisioning of credit, as required

Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps

Acts as a team escalation contact for issues raised from other internal groups, partners and / or customers

Involves regular contact with cross functional teams across TDBG or external contacts or customers

May provide regular analysis and/or reporting to support business partners, functional areas or centers of expertise

Subject matter expert on credit products, end-to-end credit processes and systems for own specialized area

Subject Matter Expert level of the role with advanced business and operational knowledge or related skills required

May be required to review/ make decisions on financial statements

Ability to execute on ad-hoc non-routine requests

Identifies and investigates non-standard operational / reporting / process issues

High level of complexity in operational / reporting / process and/or analysis function

Provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as

Generally reports to Group Manager

EXPERIENCE & EDUCATION

Undergraduate degree

5+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet