Job Title - Senior Counter Staff
Function - Operations
Reporting to - Service Center In charge

1. Purpose
Responsible for attending walk in customers at the counter and handle bookings.

2. Key Responsibilities
* A professional demeanor and broad knowledge about the business’s products and services.* To convert all footfalls into bookings* Build good rapport with customers.* Ensure on time reporting. * To act as a Sales personnel, a customer service personnel, and as operations personnel* Support the operations team in Tele calling of undelivered shipments (whenever possible)* Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible)* Ensure proper maintenance of the counter/take ownership.* Track the cash bookings daily and update the status to regular/important clients.* Ensure ‘NIL’ errors during data entry.* Maintain all the necessary records/reports.* Achieve/surpass the targets set by HO/Regional retail in charge.* Convert normal bookings into high revenue yielding products like TDD.* Provide sales lead information in the requisite format to the retail in charge.* Explain all the products to customers and guide them in choosing the product which is best suited to their requirement.* Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process.* Ensure proper dressing/grooming as per company standards.* Ensure that branding (glow sign boards/Logo letters) are maintained neatly.* Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter.