About this role:

Wells Fargo is seeking a Senior Corporate Insurance Consultant as part of the Commercial Mortgage Servicing (CMS) division within Commercial Banking Operations. This team supports and administers risk management and loss prevention programs, such as property and casualty insurance and product liability service, to attain maximum protection at the most economical rates. Does not include responsibility for insured employee benefit plans.

The Senior Corporate Insurance Consultant will support tasks such as collecting payment on invoices, send refunds on overages and work directly with insurance vendors. You will also be responsible for helping manage the group mailbox, run escrow analysis and support the portfolio held loans by reviewing commercial loan documents. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Support line of business regarding commercial insurance payments and property disbursement process (payment of insurance invoices, reimbursement requests and escrow analysis), administrative responsibilities, and reaching out via phone to confirm writing instructions, handle escalations, etc.

Manage multiple priorities and provide customer service

Deliver feedback and recommend solutions to improve processes and tools within insurance management

Perform complex tasks such as research, review, analyze, and recommend actions related to commercial property insurance with exposure to sensitive information

Provide subject matter expertise and interpretation of procedures

Act as first point of contact for all parties regarding commercial property disbursement process

Interact with managers, individuals including insurance agents and companies, Lenders, and Special Servicers on the disbursement process

Collaborate with offshore team in resolving exceptions and use specific criteria to quality assure and report metric results and feedback on a weekly/monthly basis. Collaborates with management in the formulation of work procedures, policies, and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and business policies, which directly affect the work unit and other departments

Handle special projects that primarily impact his/her functional area or specific department

Escalate issues, evaluate, and process borrowers’ servicing requests in conjunction with asset managers, internal and external counsel, and business partners, and ensure quality customer service is provided to internal/external customers

Conduct quality assurance of loans to ensure process and procedures for each department function are being followed

Provide assistance and guidance to junior level staff

Required Qualifications:

4+ years of Corporate Insurable Risk Management, Risk Management Consulting, Property or Casualty Insurance, or Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

4+ years of commercial insurance experience

2+ years of mentoring and/or leadership experience

Ability to research, compile, and perform complex analysis on critical operational data

Advanced knowledge and understanding of operations policies and procedures

Ability to provide strong customer service to develop customer relationships and resolution skills

Ability to independently provide summaries and make strategic recommendations on operational data

Ability to partner and coordinate with other functions of the business

Excellent verbal, written, and interpersonal communication skills

Outstanding technical and critical thinking skills

Advanced Microsoft Office skills

Job Expectations:

Ability to work a hybrid schedule

Willingness to work on-site at stated location on the job opening

This position is not eligible for Visa sponsorship

Posting Location:

Charlotte, North Carolina

Chandler, Arizona

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.