At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleSenior Continuous Improvement Advisor
LocationCleveland
FacilityCleveland Clinic Main Campus
DepartmentContinuous Improvement Admin-Clinical and Operational Improvement
Job CodeT97912
ShiftDays
Schedule8:00am-5:00pm
Job Summary
Job Details
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Senior Continuous Improvement Advisor, you will lead CI program development and implementation for assigned areas, promote the training and development of continuous improvement team members, collaborate with other CI Senior Advisors to build standards to span all CI teams, and apply the Cleveland Clinic Improvement Model (CCIM) to build and advance the capabilities of caregivers. It’s vital that the caregiver in this role demonstrates team collaboration and effectively balances multiple expectations across CCHS functions while improving standards and advancing CI tools.
Caregivers in this role will work 8:00am to 5:00pm.
A caregiver who excels in this role will:
Lead multiple project teams and influence large initiatives leveraging advanced continuous improvement and project management tools to support the execution of Continuous Improvement within an assigned area. Teach, coach, and mentor CI caregivers and leadership down to frontline caregivers in the assigned area on continuous improvement best practices. Build capability in analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable, and quantifiable process improvements in large-sized areas. Provide direction, oversight, leadership, and guidance to less experienced CI specialists. Research best practices within and outside the organization and apply learnings to development of CI tools and standards. Manage and run a portfolio of work that spans a variety of work efforts from themselves and other CI team members. Clearly track and articulate the impact of portfolio and establish governance systems to sustain the impact. Regularly advise on the collection and analyzation of process data to initiate, develop, and recommend practices and procedures that focus on enhanced safety, increased productivity, and reduced cost. Identify the relevant need for the organization and develop and execute a plan to address this need while applying the Continuous Improvement Model. Assist the larger CI team in navigating organizational politics/climate. Coach other CI team members to utilize customer orientation and ability to clearly match support tools and services to the needs of stakeholders. Develop and deploy new CI tools, standards, and training to continue to develop our CI Team while partnering with operational leaders to drive decision making for the success of the business.Minimum qualifications for the ideal future caregiver include:
Bachelor’s degreeMaster’s degree and/or eight years of process improvement experience OR a Lean Certification Ten (10) years business or healthcare experience with at least seven (7) years’ experience with leading process improvement transformation and project management. Six (6) or more years of demonstrated ability to direct teams comprised of high functioning individual contributors. Strong communication skills and ability to collaborate with all organizational levels, including executives, local area leaders, frontline caregivers, and CI Caregivers Demonstrated ability to teach/coach/influence/advise leadership at all levels regarding continuous improvement principles and practices. Demonstrated knowledge of quality tools, lean foundation elements, and change management. Ability to lead data analysis sessions and speak about the drive/watch metric dashboard without assistance. Ability to build graphs and charts from raw data and interpret them meaningfully. Ability to navigate and operate in the organization at all levels to achieve results using industry knowledge. Ability to coach others to improve and shape communication in several engagement specific environments. Ability to coach and train teams and CI caregivers around influencing others and change management concepts. Understands the core concepts of Lean and can utilize them to achieve dramatic results (using tools like process mapping, visual management, standard work, demand analysis, basic statistics, observation methods, VSM, Material pull, project management, control plans, FMEA, productivity management, kaizen, flow diagrams, spaghetti diagrams, fishbone diagram, cause & effect, brainstorming, 5 Whys, root cause corrective action, Pareto principle, histograms).Preferred qualifications for the ideal future caregiver include:
Project Management Professional (PMP) or Lean certification. Experience in transformation/change agent role within an organization engaged in a Lean transformation.Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to communicate and exchange accurate information.Ability to perform work in a stationary position for extended periods.Ability to work with physical records or operate a computer or other office equipment.In some locations, ability to travel throughout the hospital system.In some locations ability to move up to 25 lbs.Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities