Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Responsibilities:

Domain and industry Subject Matter Expert

Maintain Subject matter expertise in CX domainSupport the closure of sales based on CX technology domain knowledge, including AI solutions with CXAddress the CX technology conceptual challenges during the sales processMaintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clientsMaintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new marketContribute to the knowledge base of NTT DATA’s solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teamsWork with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set

Client interaction and engagement, and understanding

Uncover and understand client business goals around Client ExperienceArticulate the solution/deliverables that the client requires, as opposed to the products that they need to buyArticulate our value propositions throughout all steps in the sales processConduct functional gap analysis and address business issues raised by clientsContribute to the conduction of client workshops and presentationsEstablish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targetsUse understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need

Opportunity identification and closing sales

Be able to spot new sales opportunities within an account and work with the sales teams to drive them to closurePursue and land qualified leads identified by the client managers and other lead generation sourcesWork alongside Client Managers to support the sales process, position technology solutions, and close the deal

Execute on the sales strategy

Support the wider territory sales plan and execute the CX sales strategy, and based on that define your own plan for your solution to achieve your sales targetsDevelop and maintain clear account plans for appropriate clients and targetsDiscover, forecast, and run opportunities in the medium and long-term

Defining deals

Scope and document solutions to meet customer requirementsIdentify, assess and highlight client risks that could prove detrimental to the client’s organization and credibility

Supporting the Sales process

Collaboratively work with sales teams, especially Client Managers and Specialized Sales, to successfully close the dealPartner with internal teams to ensure the scope of work and proposals are tracked and managedWork closely with other in-territory counterparts and matrix teams to achieve the shared goal of growthUse NTT DATA’s sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales processDevelop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

Knowledge, Skills, and Attributes Required

Demonstrate success in achieving and exceeding sales and financial goalsMastery in developing and encouraging meaningful customer relationships up to C-level, particularly CFO’s and Client Experience DirectorsDelivery of engaging sales presentations.Proficiency in team selling approachIn-depth knowledge of competitors and ability to apply competing successful sales strategiesAbility to define sales strategyYou will have a client-centric approach, able to understand customer problems and find best-fit solutionsFlexible to adapt quickly to short, new missions or urgent deadlinesNegotiation skills to craft solutions that are beneficial to customers, partners, and NTT DATA overallStrong business acumenClient Engagement and management SkillsSales Solution SkillsYou are a phenomenal teammate, you know how to drive sales teams and collaborate with them

Required experience

Solid sales experience in a CX technology or services environmentSound understanding of IT Managed Services environmentDemonstrable experience of solution-based selling with a proven track record of sales over-achievementPrior experience in selling complex solutions and services to C-Level clientsExperience in resolving a wide range of issues in creative ways to meet targets and objectivesStrong experience in networking with senior internal and external people in the specialist area of expertiseExpert level capability and the ability to work independently with little instruction on day-to-day workload

Required Qualifications and Certifications

As a Contact Center Sales specialist, deep knowledge and understanding of the Contact Center land scape is essentialThe ideal candidate has experience with Contact Center solutions such as Genesys, Cisco, Nice, Amazon Connect and/or related technologiesExperience in Digital transformation of Customer Experience and automation processes is a must.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.