**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support + Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) **Our promise to you:** Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full Time **Shift** : Days, Monday-Thursday: 8:00am-4:30pm; Friday: 6:00am-2:30pm **Location:** 351 S STATE RD 434, Altamonte Springs, 32714 **The role you'll contribute:** The Senior Contact Center Representative (Senior CCR) is a liaison between the credit union and its members. The Senior CCR guides other call center representatives and may assist with ongoing CCR training. The Senior CCR in collaboration with the director of operations assists the team towards achieving the credit unions financial goals. The senior CCR uses innovative approaches for problem- solving and process improvement and fosters a work environment that values input from all employees. Additionally, the senior CCR provides outstanding member service and assists teammates in critical situations. The Senior CCR actively participates in providing exceptional customer service and accepts responsibility for maintaining respectful relationships with all customers. **The value you'll bring to the team:** + Assists with contact center supervision, CCR training, and cross-training as needed. + Understands the credit unions financial goals and strategic direction. + Applies creative and innovative approaches to problem-solving. + Identifies ways to improve and/or streamline systems and processes in the credit union. + Proactively supports the sales and service culture and promotes a work environment that encourages other employees input and suggestions. Qualifications **The expertise and experiences you'll need to succeed:** + One plus years of prior work experience in customer service or a related position. + One plus years of experience as a Member Service Representative/Customer Service Representative in a financial institution. + Leadership experience This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Administrative **Organization:** AdventHealth Orlando **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 25033426 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.