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We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business: IWPB Technology

Principal responsibilities

Working with DevOps enabled cross-functional teams to support best practice for incident and problem management, change and release management and monitoring, logging and alerting for both production and non-production environments:

Embed IT Service Management disciplines into the day to day activities of the cross functional teams.Ensure DevOps and Service Management metrics and reports are in placeAssisting cross-functional teams with problem management and retrospectivesAssisting cross-functional teams with change and release management – the path to liveEnsuring effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams including managing the relationship with dependent systems.Identify any necessary changes to the contingency / resilience requirements during the life on a service.Managing the demise of any components or services that are no longer required.Supporting the cross-functional teams with the transition to live - service acceptance process.Manage stability and avoidance of outages, along with providing support to the CFT with the transition of services into live environments using relevant framework.Ensure that Service Operability requirements are given appropriate focus throughout the development and operations lifecycle.Ensure teams are adequately resourced and trained to successfully support Production service/s as per Business requirements.Supporting and promoting a culture of continuous monitoring by recording and publicising a services performance against stated service quality attributes.Take responsibility for responding proactively to deviations from agreed quality standards.Acting as primary co-ordination point (if required) for service issues escalated by external support teams.Driving incident resolution - technology or process, across technology teams, stakeholders and management where required.Supporting and promoting a Service Operability culture which actively champions customer needs and lean agile principles whilst balancing against internal controls within digital.

Support adherence to group standards:

Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Operational Risk FIM.Maintain and observe HSBC internal control standards.Ensure that cross functional teams are aware of changes to the control landscape and that any changes to service architecture and design as a result of changes to the control landscape are incorporated in the project backlog of the relevant service.Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training are in place and training is provided, and optimising relations with regulators.