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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business: Enterprise Technology

Principal responsibilities

Core duty is to oversee operations, ensuring that IT services algin with pre-defined service level agreements (SLAs) and various IT controls.Monitor service performance metrics and implement improvement with the support from engineering team. To lead incident and problem management best practices, resolving IT issues and minimizing disruptions to maintain service continuity. And implement root cause ayalysis to provent recurring issues. Act with key aspect of involving initiative-taking and continuous service improvement, identifying areas for enhancement, and implementing process improvements to enhance service quality, reliability, and stability. Utilize best practices and methodologies such as ITIL to manage service process. Maintain documentation and records for audit and compliance purpose.Act as gate keeper to ensure the change management process is followed by the engineer team when apply production change. To control and govern service improvement initiatives for automating any manual repetitive tasks and/or identify any issues to reduce technical debit and overheads.To establish and maintain effective relationships with key stakeholders, such as centralized technology teams, departmental-wise service resilience and reliability team, upstream/downstream application teams.