About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

FSO Supervisor
1 positions available

Job Summary
The Track Lead for Support & Operations plays a pivotal role in managing operational activities with a strong emphasis on continuous improvement and problem-solving. This position is crucial for meeting client SLAs while empowering teams through effective leadership and communication. The Track Lead will drive innovation in process development, ensuring exceptional service delivery and client satisfaction. (1.) Key Responsibilities
1. Enhance Operational Systems By Implementing Best Practices In Hardware Break-Fix Processes, Optimizing Reporting Mechanisms, And Streamlining Information Flow To Support Organizational Planning.
2. Analyze Client Requirements And Ensure The Support Team Consistently Meets Client Expectations Through Proactive Engagement And Effective Resource Allocation.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Expectations, While Promoting A Culture Of Accountability And Collaboration.
4. Drive Innovation By Identifying And Implementing New Ideas For Process Development, Leveraging Hardware Break-Fix Methodologies To Enhance Overall Organizational Efficiency.
5. Develop And Provide Tailored Solutions That Align With Customer Needs, Ensuring Timely And Effective Hardware Support To Achieve Desired Business Results.

Skill Requirements
1. Strong Understanding Of Hardware Break-Fix Methodologies And Best Practices
2. Proficient In Operational Management And Process Optimization
3. Excellent Problem-Solving And Analytical Skills
4. Solid Leadership And Team Management Capabilities
5. Effective Communication And Stakeholder Management Skills

Certification
1. Itil Foundation Certification (Optional But Valuable)
2. Comptia A+ Certification (Optional But Valuable)