**Job Description:** Experience: 5- 8 years, Offer will be released only for Candidate willing to work in 5.30PM to 2.30AM, there are no exceptions here, Key Responsibilities: • Provide L2/L3 support for SAP PI/PO interfaces in a 24x7 AMS environment. • Monitor and manage SAP PI/PO interface queues and message logs. • Troubleshoot and resolve issues related to message processing failures, connectivity, and data transformation. • Work with functional/technical teams to identify integration issues and provide resolution. • Handle incident and problem management processes, ensuring timely closure of tickets within SLA. • Coordinate with business and technical stakeholders for issue resolution and impact assessment. • Perform root cause analysis (RCA) and implement corrective and preventive actions. • Support interface deployments, transport management, and configuration updates. • Develop and maintain documentation for interfaces, support procedures, and technical configurations. • Work with SAP Support (OSS) for raising and tracking SAP Incidents when necessary. • Support performance tuning and housekeeping tasks of the PI/PO system. ________________________________________ Required Skills: • Strong knowledge and hands-on experience in SAP PI/PO (7.3 and above) including: o ESR (Enterprise Services Repository) o ID (Integration Directory) o SLD (System Landscape Directory) o NWDS (NetWeaver Developer Studio) • Experience in configuring SOAP, REST, SFTP, File, RFC, JDBC, IDoc, and Proxy adapters. • Familiarity with message mappings (Graphical/XSLT/Java), BPM/BPMN, and alert configurations. • Understanding of SAP interface monitoring tools (e.g., Message Monitor, RWB, NWA). • Knowledge of PI/PO to CPI migrations is a plus. • Experience with ticketing tools such as ServiceNow, Remedy, or Jira. • Understanding of ITIL processes (Incident, Problem, Change Management). ________________________________________ ________________________________________ Soft Skills: • Excellent troubleshooting and analytical skills. • Strong communication and interpersonal abilities. • Proactive, self-motivated, and customer-oriented. • Ability to work in a global, distributed team environment. ________________________________________ Mandatory: • Exposure to SAP Cloud Integration (SAP CI/CPI/IS). • .Willing to work from 5.30PM to 2.30AM IST **Get empowered by NTT DATA Business Solutions!** **We transform. SAP® solutions into Value** **For any questions related to Job Description, you may connect with below specified contact from Recruiting.** **Recruiter Name:** _Pragya Kalra_ **Recruiter Email ID:** _Pragya.Kalra@nttdata.com_ **NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.**