We are seeking a skilled Server Management Administrator with strong customer-centric skills, excellent communication, analytical thinking, and a result-driven, collaborative approach. The ideal candidate will be responsible for managing Linux servers, troubleshooting complex issues, and supporting infrastructure operations.
7 to 12 years of experience in Server Management Administration (Linux).Experience in server installation, maintenance, and decommissioning (physical/VM).Strong expertise in Linux OS operations.Knowledge of hypervisor operations (XEN, VMware).Proficiency in LVM, DNS, LDAP, and IPTables.Strong troubleshooting skills in server down situations.Experience in physical server management.Associate-level knowledge in at least one public cloud platform (AWS, Azure, GCP).Basic knowledge of automation tools (e.g., Chef) and scripting (e.g., Bash, Perl).Experience with GitHub and Jira (preferred).Knowledge of Prometheus monitoring on Docker setup and/or ELK stack (beneficial but not mandatory).Familiarity with central infrastructure services (e.g., Security Groups, RPM, Rsync, Mail, Active Directory, Chef automation, Nagios, Repository Management, Monitoring).Ability to provide knowledge transfer to 2nd level technical support.Willingness to work in rotational shifts, including one week of night shifts per month.Key Responsibilities:
Provide 3rd level technical support, ensuring compliance with customer SLAs.Manage daily compute operations (Events, Incidents, Service Requests, Change Requests, RCA) following ITIL processes.Perform server installation, maintenance, monitoring, and decommissioning.Handle storage operations using NetApp NFS.Maintain OS images and package/repository management.Implement patch management using BladeLogic Automation.Configure and roll out server-related monitoring/alerts.Conduct performance testing and analysis.Perform Root Cause Analysis (RCA) for incidents.Document services and tasks, perform testing, ensure quality management, and facilitate knowledge transfer.Assist 2nd level technical support with complex tasks.Willingness to participate in an on-call setup, including weekends or public holidays if required.
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For any questions related to Job Description, you may connect with below specified contact from Recruiting.
Recruiter Name: Gowtham K
Recruiter Email ID: Gowtam.kundavaram@bs.nttdata.com
NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.