Job Description:
As a Functional Analyst in our Oracle Insurance Policy Administration (OIPA) Managed Services team, you will be responsible for supporting insurance clients by configuring the OIPA application, managing incidents, and implementing minor enhancements. You will work closely with customers and internal teams to troubleshoot and resolve functional issues, ensuring adherence to SLAs and delivering high-quality service.

Key Responsibilities:

Configure and maintain OIPA product features as per client requirements.

Manage and resolve functional incidents in a timely manner, ensuring minimal disruption to client operations.

Collaborate with project managers, technical architects, and business analysts to deliver seamless Managed Services support.

Assist in minor enhancements and system updates within the OIPA environment.

Maintain clear communication with clients and internal teams to ensure customer satisfaction.

Participate in root cause analysis and continuous improvement efforts.

Support documentation and knowledge management efforts for effective incident resolution.

Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.

Minimum 1 year experience with Oracle Insurance Policy Administration (OIPA) or insurance systems.

Strong problem-solving and analytical skills with experience in incident management.

Good understanding of insurance processes and policy administration.

Effective communication and client-facing skills.

Ability to work collaboratively in a team and manage multiple priorities.

Proficiency with SQL, XML, and basic understanding of databases preferred.

Willingness to learn and adapt in a dynamic Managed Services environment.

Ability to travel up to 25% domestically or internationally as required.