Job Purpose and ImpactThe Senior Professional, Operations job maintains the smooth operation of the organization's infrastructure by performing complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With minimal supervision, this job resolves network issues, handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document complex network and infrastructure issues and implement security measures to protect the network infrastructure.Key AccountabilitiesSalesforce Platform Management: License, environment, and sandbox management; configuration and customization.Development Skills: Apex, Visualforce, Lightning Web Components.DevOps & CI/CD: Flosum, Copado, Git, Jenkins, Ant; agile methodology; end-to-end release process.System Reliability: Backup/disaster recovery planning, database archival, performance monitoring.Strategic Planning: DevOps strategy creation, cross-platform coordination, stakeholder/vendor management.Communication: Strong stakeholder engagement and issue resolution across teams.QualificationsManage Salesforce licenses, platforms, and sandboxesSet up and maintain development, testing, automation tools, and IT infrastructurePlan team structure and oversee project management activitiesDefine and implement DevOps processes (development, testing, release, support)Review and validate software code; troubleshoot and fix bugsDesign, develop, and test Apex, Visualforce, and Lightning Web ComponentsPromote automation and continuous improvement (CI/CD pipeline)Select and deploy CI/CD tools; manage incident response and root cause analysisConduct vulnerability assessments and implement cybersecurity measuresCoordinate with platform teams, vendors, and stakeholders