Senior Community Worker - WIC Program - Spanish Speaking Required (Department Promotional Only) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4996730) Apply  Senior Community Worker - WIC Program - Spanish Speaking Required (Department Promotional Only) Salary $73,195.20 - $91,520.00 Annually Location County of San Mateo, CA Job Type Regular Job Number G117Z Department Family Health Services Opening Date 07/14/2025 Closing Date 7/28/2025 11:59 PM Pacific Bargaining Unit 08 + Description + Benefits + Questions Description The County of San Mateo Family Health Services Division is seeking an experienced and qualified Senior Community Worker to join the Women Infants and Children (WIC) Program. The WIC Program serves pregnant people post-partum birth parents, infants and children up to their 5th birthday. The program offers preventative nutrition education, breastfeeding education and support and benefits in the form a prescribed list of healthy foods each month. Senior Community Workers in the WIC Program will be responsible for managing the Farmer's Market Nutrition program; acting as a liaison of the local WIC authorized vendors which involves quarterly in-person visits and vendor education; helping with training the WIC Nutrition Assistants (WNAs) and other all-staff training; supporting various quality assurance activities; and creating and managing the standard outreach presentations of the WIC program. he incumbent will be required to travel to various locations to conduct trainings, attend meetings, and carry out in-person store visits and surveys as required by the state. Currently, there is one regular, full-time vacancy at the WIC program. The ideal candidate for the Senior Community Worker of the San Mateo County WIC Program will possess the following: + 2 years of experience in the WIC Program. + Experience in working with infants, children, pregnant women, and parenting women. + The ability to work independently as well as within a multi-disciplinary team. + The ability to problem-solve, make independent judgments, and work autonomously. + Have strong, technical skills in the ability to work with multiple platforms including Canva, WIC WISE, Microsoft programs, etc. + Have the ability to learn various QA tools including BI. + Communicate effectively both orally and in writing including in a large group setting. + Possession of a valid driver license. + Be flexible to adapting to a changing environment. + Ability to read, write and speak in Spanish. Examples Of Duties Duties may include, but are not limited to, the following: + Assess and monitor client needs and develop individual care/recovery/support plan based on the needs of the client. + Prepare and/or coordinate the preparation of informational and outreach materials, basic correspondence and reports, and other documents regarding program activities. + Assist staff in developing strategy for conducting and maintaining effective relationships with the community; interpret community needs and cultural patterns to professional staff members. + Performs crisis intervention by arranging for special services to assist clients in addressing serious personal, financial, employment, and/or family issues; performs crisis intervention. + Establish and maintain collaborative relationships with community resources. + Conduct home and field visits to assess and monitor client needs and ensure adherence to individual care plans. + Provide information and refer clients to appropriate social services agencies; research community resources for clients; work closely with other County staff to coordinate various functions of outreach and referrals. + Provide educational services to the clientele served; schedule, arrange, and assist in the facilitation of educational programs and activities to support client health/wellness, recovery, self-sufficiency, or employment goals. + Perform outreach to provide education and information to individuals who may be at risk and unaware of services and/or prevention methods; inform clients and community members of programs and services and promote participation of groups and individuals in program activities. + Conduct outreach activities to community organizations to provide information about the program and resources and to secure health, welfare, educational, and other social service supportive programs on behalf of clients; promote participation of groups, businesses, and individuals in program activities; and coordinate the delivery of support services to clients. + Identify home, family, or community conditions needing improvement and develop, recommend, and implement measures to correct these conditions. + Assist in the follow up and monitoring of cases for assigned client groups; work with client and case management team to develop and maintain individual development plans. + Monitor action plans and periodically make contact with clients to assess progress and identify support needed to aid clients in pursuing interim goals as planned. + Advocate with external agencies, employers, and other organizations, to help ensure that the client is represented and informed of processes and procedures, to resolve issues and disputes with third parties, as well as engage in communications on behalf of the client. + Assist clients in a wide variety of daily living activities, such as completing applications and forms, providing transportation, budgeting, and navigating support service systems. + Represent the division or section on internal and community committees and task forces as assigned representing the needs of needs of the community or of individual clients; attends and participates in community events. + Act as an interpreter in contacts involving non-English speaking residents. + Attend staff and in-service meetings. + Develop immediate solutions to emergency problems and expedite delivery of needed services. + Perform special assignments, projects, or other related duties as required. Option 1 - Health Education Duties of the positions in this option may also include: + Assist in planning, organizing, and conducting health education programs. + Observe and recommend health education needs and resources. + Evaluate the effectiveness of educational methods, techniques, and materials and recommends modifications. + Work with community groups including parents, schools, and health organizations to create health education programs. + Assist in the planning and preparation of educational materials such as flyers, pamphlets, exhibits, and displays. Qualifications Departmental Status: Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term position prior to the final filing date may apply. Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics. Knowledge of: + Applicable federal, state, and local laws, rules and regulations and County program policies and guidelines. + Problems, needs, attitudes and behavior patterns of disadvantaged individuals and of the total community served. + Modern office practices, methods, and computer equipment and applications related to the work. + Social and community resources. + Basic techniques and dynamics of assessment and engagement. + Techniques for group and individual counseling. + Basic case management techniques and processes. + Perform effectively in stressful, emotional, and confrontational situations. + Recognize factors causing reaction or changes in a client’s condition or behavior. + Evaluate information received and make appropriate recommendations and referrals. + Identification, development, and utilization of social and community resources. + Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations. + Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff. Skill/Ability to: + Effectively market and represent a program, its clients, and services to external agencies. + Interpret, explain, and apply administrative and departmental policies and procedures. + Organize, maintain, and update office database and records systems. + Organize own work, set priorities, and meet critical time deadlines. + Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work. + Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. + Interpret agency programs and policies to members of the community served. + Write clear and comprehensive reports. + Analyze problems, formulate plans and put them into effect with a minimum of supervision. + Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work. Education and Experience: Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills is two years of experience providing community services of a remedial and educational nature which includes experience counseling and conducting outreach to the client population served. Licensure/Certification: Some positions may require possession of a class C California driver license or equivalent. Physical Demands: Must possess mobility to work in the field as well as an office environment; to operate a motor vehicle for home visits, jail visits, to attend meetings, and visit various County sites; to inspect sites including client homes; vision and smell to assess environmental situations, identify conditions, and to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The job involves fieldwork requiring frequent walking on uneven terrain and climbing and descending structures to access client homes and interact with members of the community. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to lift and carry materials, objects, and children weighing up to 60 pounds, with the use of proper equipment. Environmental Elements: Employees frequently work outdoors and are exposed to varying weather conditions, loud or excessive noise levels, unpleasant odors, dust, fumes, allergens, vermin, parasites, or insects, toxic substances; infectious agents, and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids performing duties. Protective clothing such as gloves, masks, or gown may be necessary when performing client assessments or when supporting client job training. Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Monday, July 28, 2025 11:59 PM PST Application Screening: July 29, 2025 Civil Service Panel/Departmental Interviews: Week of August 4, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels . Analyst: Debbie Kong (07142025) (Senior Community Worker - G117) We invite you to explore our Benefits-at-a-Glance (https://www.smcgov.org/sites/default/files/2025-05/Benefits%20at%20a%20Glance%204.29.25.pdf) page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.) In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you. As a County employee, you’ll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service. 01 IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand the above. 02 This recruitment is Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply. Are you currently a San Mateo County Health employee in a classified regular, probationary, extra-help/limited term position prior to the final filing date with at least 1040 hours of continuous service? (A "No" answer will disqualify you from this recruitment.) + Yes + No 03 Fluency (speak, read, write) in Spanish is required to be eligible for this position. Are you fluent in Spanish? (A "No" answer to this question will disqualify you from this recruitment.) + Yes + No 04 The position requires possession of a class C California driver license or the ability to provide suitable transportation (including public transportation), as approved by the appointing authority. Do you meet this requirement? + Yes, I possess a class C driver license or equivalent. + Yes, I am able to provide suitable transportation. + No, I do not have a driver license and am not able to provide suitable transportation. 05 Describe the education and training that qualify you for the position of a Senior Community Worker in the Family Health Services WIC Program. Include specific certificates, training and experience. Be specific. 06 Describe your work experience providing a variety of community services/resources such as group, individual, in-person and remote instruction and counseling, outreach, case management and direct patient care services to clients. Provide a specific example from your work experience. 07 The senior community worker of the WIC program will assist the division in creating various training materials. Explain your experience in developing a particular training and development strategy utilizing technology. How did you gauge the need for development and its success? 08 How did you learn about this position? + County of San Mateo Website + County of San Mateo Job Interest Card Notification + County Hosted Virtual Event + County Hosted Job Fair + CalOpps.org + College/University Career Center + Community-based Organization Posting + Facebook/Instagram + Friend or Relative + GovernmentJobs.com + Indeed + Job Fair + LinkedIn + Professional Publication/Website (Please specify in next question) + X (formerly called Twitter) + Zip Recruiter + Other (Please specify in next question) 09 If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email