Our Kforce client, located in the Saint Louis, MO area, need to hire a highly motivated and detail-oriented Senior Collections Specialist to join their firm. This client offers salary and an excellent work life there is opportunity for growth within the company. Responsibilities: * Independently manage daily collection activities and prioritize tasks effectively * Contact customers via phone and email to secure payments and maintain accurate collection notes * Conduct root cause analysis on disputes and billing issues; recommend process improvements * Prepare account reconciliations and evaluate payment trends for escalation * Negotiate settlements and payment plans with delinquent customers (subject to management approval) * Provide exceptional internal and external customer service aligned with company values