Job Description
The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to disputed receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropriate maintenance of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.
What you will do
Strong knowledge of end-to-end AR processes within the medical device and healthcare industry.
Effectively manage a worklist comprised by the most complex accounts in the portfolio
When needed, take on complex reporting and month-end reconciliation responsibilities
Communicates clearly and professionally with clients promoting strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
Promptly log and follow-through on any disputed balances, so that they are resolved and paid
As needed, provide information for reports on delinquent accounts
Experienced in analyzing large accounts, reconciling statements, and identifying discrepancies with accuracy
Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
Experienced in working with customers to agree on payments and resolve issues professionally.
Ability to solve problems efficiently and effectively by identifying and addressing solutions
Proactively and timely escalate large collection or reconciliation issues
Work with other Invoice to Cash teams to help resolve operational issues and improve processes
Maintain documentation on transactions to facilitate the review and audit of books and records
Comply with all internal control procedures to ensure accurate financial records.
Adjusts easily and works well with different teams and stays persistent and takes action to get results despite challenges.
Skilled in managing high volumes of accounts, prioritizing critical balances, and meeting deadlines under pressure.
Ability to identify inefficiencies and recommend best practices to improve the collection processes
Performs other related work as assigned by management
What you need
Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance, or related field
Proven Experience in Accounts Receivable and Collections of minimum 2 years
B2 level English; other languages are a plus
ERP & Collection Systems: Advanced proficiency in MyDSO, SAP, Microsoft Office (Excel, Outlook, Word, PowerPoint), and customer portals
Travel Percentage: 10%