Job Description The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to disputed receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropriate maintenance of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center. **What you will do** + Strong knowledge of end-to-end AR processes within the medical device and healthcare industry. + Effectively manage a worklist comprised by the most complex accounts in the portfolio + When needed, take on complex reporting and month-end reconciliation responsibilities + Communicates clearly and professionally with clients promoting strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments + Promptly log and follow-through on any disputed balances, so that they are resolved and paid + As needed, provide information for reports on delinquent accounts + Experienced in analyzing large accounts, reconciling statements, and identifying discrepancies with accuracy + Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments + Experienced in working with customers to agree on payments and resolve issues professionally. + Ability to solve problems efficiently and effectively by identifying and addressing solutions + Proactively and timely escalate large collection or reconciliation issues + Work with other Invoice to Cash teams to help resolve operational issues and improve processes + Maintain documentation on transactions to facilitate the review and audit of books and records + Comply with all internal control procedures to ensure accurate financial records. + Adjusts easily and works well with different teams and stays persistent and takes action to get results despite challenges. + Skilled in managing high volumes of accounts, prioritizing critical balances, and meeting deadlines under pressure. + Ability to identify inefficiencies and recommend best practices to improve the collection processes + Performs other related work as assigned by management **What you need** + Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance, or related field + Proven Experience in Accounts Receivable and Collections of minimum 2 years + B2 level English; other languages are a plus + ERP & Collection Systems: Advanced proficiency in MyDSO, SAP, Microsoft Office (Excel, Outlook, Word, PowerPoint), and customer portals Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.