Work Flexibility: Hybrid

The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.

What you will do

Effectively manage a worklist comprised by the most complex accounts in the portfolio

When needed, take on complex reporting and month-end reconciliation responsibilities

Effectively contact all the customers in the assigned portfolio to ensure payment as per terms

Promptly log and follow-through on any disputed balances, so that they are resolved and paid

As needed, provide information for reports on delinquent accounts

Proactively escalate to Management, Credit and Internal Partners accounts in delinquency

Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments

Perform reconciliation of accounts to resolve problems

Identify, recognize and address red flags before they become problems

Proactively and timely escalate large collection or reconciliation issues

Work with other Invoice to Cash teams to help resolve operational issues and improve processes

Maintain documentation on transactions to facilitate the review and audit of books and records

Comply with all internal control procedures to ensure accurate financial records.

Performs other related work as assigned by management

What you need

Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related fieldAdequate use of the MS Office Suite; advanced Excel is requiredC1 level English; other languages are a plusRelevant experience on SAP and Oracle; GETPAID is a big plus

Travel Percentage: 20%