Are you passionate about cloud technology and customer success? Let your cloud knowledge shine! Join the Oracle Cloud Infrastructure (OCI) Support Engineer Team and be the problem-solving expert our customers trust to navigate the complexities of cloud networking. As a Senior Cloud Support Engineer, your mission is to provide exceptional post-sales technical support, guiding our customers through the complexities of the cloud. You will be their trusted ally, ensuring they get the most out of Oracle's cutting-edge cloud solutions. Your expertise will be the key to unlocking a seamless customer experience.

 

What you will do: 

Customer Support: You'll be the go-to person for our customers, building strong relationships and becoming their trusted advisor. You'll handle a variety of inquiries, from non-technical questions to complex technical challenges.Technical Troubleshooting: Dive into technical issues related to Oracle's products and services, including installation, configuration, and performance optimization. Your problem-solving skills will be crucial in finding creative solutions.Knowledgeable Guide: Share your wisdom! Educate customers on best practices, helping them navigate the cloud landscape. Your deep understanding of cloud technologies will empower customers to make informed decisions.Internal Collaboration: Work closely with Oracle's internal teams to address escalated issues and ensure a unified support experience. Your collaborative nature will contribute to a cohesive and efficient support system.Continuous Learning: Stay ahead of the curve by keeping up with the latest cloud advancements, especially in OCI, AWS, Azure, and GCP. Your expertise will grow as you explore new technologies and trends.

 

Required Qualifications:

Educational Background: Bachelor's degree in Computer Science, MIS, or relevant work experience.Experience: 6+ years in infrastructure or cloud-related fields.Technical Expertise: In-depth knowledge of cloud computing, networking, and public-cloud platforms like OCI, AWS, Azure, and/or GCP.Problem-Solving Skills: Proven ability to troubleshoot technical problems quickly and efficiently.Communication Skills: Excellent written and verbal English communication skills, capable of engaging with both technical and non-technical audiences.Global Collaboration: Ability to work effectively with a global, remote workforce.Customer Focus: Self-motivated professional with a strong focus on customer service and satisfaction, even under pressure.

 Preferred Qualifications:

Oracle Knowledge: Familiarity with Oracle Database and Exadata.

 

Ace your technical interview - an overview of the recruitment process. We customize each interview loop in advance. Each interviewer is thoughtfully assigned a focus area to assess, keeping the skills needed for the role in mind.

Submit Application: Provide your resume.Phone Pre-Screening: An initial conversation to gauge your fit for the position.Technical Screening Interview: This step is designed to assess your technical skills and knowledge.Loop Interview: Engage in a series of interviews with different team members. You will meet with 4 interviewers in separate sessions, each focusing on specific competencies, both technical and soft skills. During these sessions, you will have the opportunity to learn more about our team dynamics and collaborative work environment

If you're passionate about cloud technology and customer success, we invite you to apply! Join our team and make a significant impact on the cloud support mission. Let's discuss how your expertise can contribute to our customers' success.

 

What we will offer you

A competitive salary with exciting benefitsLearning and development opportunities to advance your careerAn Employee Assistance Program to support your mental healthEmployee resource groups that champion our diverse communitiesCore benefits such as life insurance, and access to retirement planningAn inclusive culture that celebrates what makes you unique
 

Career Level - IC3