Oracle Cloud Infrastructure (OCI) is seeking a Cloud Support Engineer to provide exceptional customer support tailored to our enterprise clients in Japan. You will collaborate closely with internal teams in English and directly with customers in Japanese, focusing on troubleshooting complex technical issues across Cloud, IaaS, PaaS, and Database services.
As a member of our dynamic team, you will blend system administration, incident management, customer support, and NOC engineering disciplines. Your role will be pivotal in enhancing customer satisfaction and influencing product improvements by advocating for customer needs within the Engineering organization.