With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. 

As a Cloud Solution Architect for Copilot, you will be a trusted advisor to our customers, guiding them through their AI transformation journey, from envisioning and prototyping to deployment and value realization. You’ll collaborate with sales, engineering and partner teams to deliver scalable, secure, and impactful AI solutions that drive real business outcomes.

Your focus will be to lead the adoption and change management journey for Microsoft 365 Copilot. In this role, you will empower enterprise customers to embrace AI transformation by driving Copilot usage, aligning business goals with technical capabilities and embedding sustainable change across their organizations. You will be the trusted advisor who bridges the gap between technology and people, ensuring that Copilot not only lands, but thrives.