Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Cloud Engineering Support Specialist

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Night

Compensation

Hourly base pay rate is $34.71 - $52.02/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

As a Cloud Support Associate (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScale's clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Specialists at RapidScale spend most of their time working with new technologies, such as AWS and Azure, in a fun collaborative environment.

Responsibilities

Provide an excellent customer experience by troubleshooting, updating and resolving client problems.Utilize our ticketing system to create, monitor, and update ticketsTroubleshoot in-depth system issues and backup failures in our client's environmentsPerform daily server monitoring of our client's serversPerform change requests based on client's needDeploy new instances within our client's AWS and Azure environmentsPerform Quality Control for VM and instance builds in our client's VMware, AWS or Azure environmentsCreate technical documentation & drive operational process improvementCompile server utilization reports to help clients with capacity planningTrain and develop skills in new technologies relevant to Logicworks’ businessPerform and troubleshoot routing and networking issues 

Requirements

Minimum:

Associate-level public cloud certification in AWS, Azure, or Google2-3 years of related technical support experience with familiarity in Linux/Unix and/or Windows Server Administration environmentsDemonstrated experience supporting Public CloudWe are a 24/7 company, and this position will be expected as a full-time overnight shift. We are, however, flexible with scheduling and the needs of our employees

Preferred:

Familiarity with IaC tools and code - i.e. Terraform, Puppet, CloudFormationFamiliarity with Gitlab and DevOps best practicesKubernetes administration in any Public CloudPrevious MSP experienceExperience in Atlassian products, primarily Jira and ConfluenceStrong networking or cybersecurity foundational understanding

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

 Application Deadline: 09/29/2025