Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.** The Provider Outreach Specialist is a key member of the Provider Not Participating (PNP) Team, responsible for engaging healthcare providers who are currently unable to supply medical charts for review. This role focuses on identifying and resolving barriers to medical record retrieval, ensuring compliance with audit and quality initiatives. **Primary Responsibilities:** + Conduct outbound outreach using telephonic systems to providers who have not submitted requested medical records + Investigate and document reasons for non-participation or inability to provide charts + Educate providers on the importance of chart retrieval and the process involved + Maintain accurate and detailed records of all outreach activities and outcomes + Escalate unresolved issues to appropriate departments or leadership as needed + Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so **Required Qualifications:** + 1+ years of experience in international contact center, healthcare, customer service, or provider relations + Solid communication and interpersonal skills + Ability to handle sensitive information with discretion and professionalism + Proficiency in Microsoft Office and CRM or medical record systems + Proven problem-solving mindset with attention to detail **Preferred Qualification:** + Associate or bachelor’s degree _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ \#NJP