We are seeking a talented individual to join our Claims Operations team at PT Marsh. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Claims Operations team is dedicated to providing exceptional support to Client Facing Brokers, ensuring efficient claim administration and risk mitigation while liaising with insurers to resolve any issues.

We will count on you to:

Manage Claim Operations to deliver accurate service post-appointment.Handle settlement of dispute transactional issues with clients and insurers.Maintain provider facilities to prevent suspension of cashless facilities.Manage excess claims, rejected claims, ASO funds, and claim turnover through timely, correct, and updated reporting by reconciling and recording data.Serve as the first contact for day-to-day operational claim services, including claim administration, inquiries, guarantee coverage, and arising claim cases.Advocate for claim status, benefits, terms, conditions, and policy applications.

What you need to have:

Minimum of 5 years of previous work experience in third-party administration (TPA), insurance, or financial services.Proven capability in customer handling via phone and email.Clear and concise oral and written communication skills.

What makes you stand out:

A curiosity to learn and grow within the role.A positive attitude that contributes to a collaborative work environment.Adaptability to thrive in complex and matrix environments.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.