Your Impact
The primary purpose of this role is to investigate, evaluate and resolve complex personal injury, product liability and property damage general liability claims against Lowe's and/or its subsidiaries in a manner consistent with the Lowe's objectives and values. This position is responsible for gathering appropriate information, evaluating alleged damages, determining liability and compensability, negotiating settlements, and reporting obtained information.

What You Will Do

Investigates, evaluates and resolves complex personal injury, product liability, and property damage general liability claims against the Company and/or its subsidiaries in a manner consistent with the Company’s objectives and valuesGathers appropriate information, evaluates alleged damages, determining liability and compensability and negotiating settlements and reporting obtained informationCollaborates with other claims examiners on a team, focusing on bodily injury or property damage in a particular jurisdiction, acting as a leader for the team of Claims Examiners by integrating Lowe’s culture, team training, and jurisdiction-specific training into the on-boarding processConducts investigations of claims by interviewing claimants and witnesses, obtaining official reports, and by comparing claim information with evidenceServes as an escalation point for Claims Examiners on issues that cannot be satisfactorily resolved by the Claims Examiner, this position investigates complaints made by customers or stores against claims examinersMaintains a functional knowledge of the relevant laws and legal principles in order to resolve claimsWorks consistently with Store Operations, Human Resources, and Loss Prevention to resolve claims in a timely and efficient manner while maintaining adequate production s and while fulfilling reasonable customer service expectationsPrepares reports by collecting and summarizing information as requiredSettles claims within his/her authority and in an appropriate manner consistent with Lowe’s objectives and values by determining liability, by obtaining demands and making offers to claimants, requesting settlement checks, making filings with regulatory agencies, and disposing of salvage, pursuing subrogation when appropriateControls claim costs, provides excellent customer service and resolves complaints to the satisfaction of the customerComplies with federal and state regulations and service standards

Minimum Qualifications

High School or GED and 5-7 Years 6 Years Experience as a Claims Examiner or materially relevant knowledge, skills and abilities from other professions (e.g., loss prevention, customer service, investigative experience, legal experience, property estimating experience)

Preferred Skills/Education

Associate's Degree and 3-5 Years 4 Years Experience as a Claims Examiner or materially relevant knowledge, skills and abilities from other professions (e.g., loss prevention, customer service, investigative experience, legal experience, property estimating experience)Bachelor's Degree and 1-2 Years 2 Years Experience as a Claims Examiner or materially relevant knowledge, skills and abilities from other professions (e.g., loss prevention, customer service, investigative experience, legal experience, property estimating experience)Master's Degree and 1-2 Years 1 Year Experience as a Claims Examiner or materially relevant knowledge, skills and abilities from other professions (e.g., loss prevention, customer service, investigative experience, legal experience, property estimating experience)Lowe's finance or accounting experienceRelevant professional licenses and/or certifications, including a North Carolina insurance adjuster license

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Pay Range: $59,800.00 - $99,900.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.