At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Home Based

Benefits to joining Allstate

Flexible Work ArrangementsEmployee discounts (15% on auto and property insurance, plus many other products and services)Good Office program (receive up to 400$ back after purchasing office equipment)Student Loan Payment Matching Program for Government Student loansComprehensive Retirement Savings Program with employer matched contributionsAnnual Wellness allowance to support employees with improving health and wellbeingPersonal reflection dayTuition ReimbursementWorking within the community and giving back!

Our team is growing, and we are actively looking to hire a Senior Claim Advisor, Accident Benefits to join our team! you will be accountable for handling first party injury claims.  

Accountabilities:

Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assignedInvestigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondenceComply with best practices as set out in Allstate policies and proceduresAdhere to legislative and regulatory requirementsEnsure files are thoroughly documentedSettlement of claims within personal authority and follow company guidelines on claims exceeding personal authoritySet and define customer service expectationsTake ownership and accountability to solve customer problemsMaintain a caseload reflective of a Senior Claim Advisor, Accident BenefitsCommunicate and interact with claimants, vendors, medical professionals, lawyers in a professional mannerWork collaboratively with a team of Accident Benefit Adjusters and Claims Assistants

Qualifications:

Post-secondary education is preferred or equivalent A minimum of 2-4 years relevant Accident Benefits experienceCompletion of CIP designation or desire to pursue is preferredPrior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferredStrong time management and organizational skills as well as the ability to work in a fast-paced environmentStrong critical thinking skills to identify strengths and weaknesses of claimStrong written and verbal communication skills with a commitment to providing outstanding customer serviceAbility to work independently and as part of a collaborative team environment.Proficiency in French is an asset.

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Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®