Phoenix, AZ
1 day ago
Senior Claim Specialist

We are seeking a Senior Property Claims Specialist to join our Digital Adjusting Team (DAT) to handle claims throughout North America. The primary location is Phoenix, AZ.

Responsibilities:

Manage claims conducting virtual inspections, along with utilization of approved vendors to fully assess and adjust property losses.  Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.   Investigate and adjust both personal and commercial property claims with exposures up to $500,000 Effectively evaluate contract language and identify coverage issues Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis Maintain an active file diary to more file toward resolution Utilize digital technology to evaluates damage and scope and estimate virtually via PLNAR and compose estimates in CoreLogic Mobile Claims.  Recognize and pursue recovery Adhere to all statutory and regulatory fair claims practices. Recognize and identify potential fraudulent claims. Effectively control the use, work product, and expenses of outside vendors. Effectively evaluate claim facts and negotiate claim settlements. Be available for on call rotation during weekends and weekdays during times of heavy volume Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs. Establish and maintain rapport with business partners including insureds, agents, and underwriters Provide excellent customer service skills to a diverse client base that results in more than satisfied clients Develop and maintain strong business relationships with internal and external customers.Successfully contribute to the development and delivery of the team's goals, objectives, and results.Full knowledge of personal insurance contractors, investigation techniques, legal requirements, and insurance regulations a plus.Demonstrated ability to learn commercial property contracts.Ability to work effectively with a wide variety of people.An aptitude for evaluating, analyzing, and interpreting information.Excellent verbal and written communication skills.Ability to work well in teams.Innovative thinker with ability to multi-task.Exceptional customer service skills.Proficient with technology and adopting to new software systems, platforms, and technological advancements.Ability to effectively take notes and document details conveyed via called while toggling between multiple computer programs.A 4-year degree or approximately 10 years equivalent property claims handling experience is required.Idealy candidate will have a minimum of 2 years handling property claims in a field environment, conducting inspections, developing scope, addressing and assessing coverage, and writing estimates. Equivalent desk estimate writing and virtual scoping experience will be considered.2 years of Xactimate, CoreLogic/Cotality or similar estimating experience required.Must have the ability to secure Property and Casualty Adjuster license within 6 months of employment start.
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