We are seeking a talented individual to join our Transformation team at Mercer. This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office. 

Senior Change Manager - contract

The Senior Change Manager will be responsible for leading change management and communication efforts for our risk program and partner with senior stakeholders to transform the risk culture and capability at Mercer.  

12-month contract

We will count on you to: 

Develop change management plans, implement change management activities and review and revise the change management activities as required  

Develop and consistently apply change management approaches throughout the program. 

Ensure effective design, implement, and embedding of change management plans, including impact assessments, communication and training strategies and delivery, and documentation processes for evidence and accountability. 

Monitor change management progress, addressing and adapting as required to deliver outcome  

Conduct thorough change impact assessments to identify potential risks, challenges, and opportunities associated with Program Elevate. Develop mitigation strategies and action plans. 

Develop and deliver effective communication plans and training programs to ensure stakeholders are informed and equipped to embrace and adopt Program Elevate. Tailor communication and training materials to different stakeholder groups. 

Assess Mercer’s readiness for change and develop strategies to enhance adoption and minimise resistance. Provide guidance and support to project teams and stakeholders throughout the change process. 

Assess training needs, develop appropriate and targeted training strategies and materials to build capability 

Create, manage and execute strategic communications across the program, ensuring the needs of all senior stakeholders are met. 

Partner with senior stakeholders and support Program Director to deliver the uplift in Risk Culture and Capability to meet target state. 

What you need to have:  

A minimum of 10 years’ experience in professional services organisation or professional customer services  

Demonstrated experience as a senior change manager, leading change management efforts for large-scale transformation programs  

Demonstrated experience in cultural and organisational change programs  

Strong knowledge of change management methodologies, tools, and best practices  

Excellent verbal and written communication  

Excellent time management skills 

Excellent analytical and problem-solving skills, with the ability to identify and mitigate risks and drive effective decision-making 

Demonstrated senior stakeholder management capabilities 

Ability to work effectively across the organisation 

Self-motivation with initiative, energy and drive to succeed 

Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management and structured thinking 

What makes you stand out: 

Experience working within a regulated industry, particularly Superannuation Funds or Banking/Financial institutions 

Experience on a risk or remediation change transformation program 

Why join our team: 

We help you be your best through professional development opportunities 

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. 

We are delivering a full scale, complex transformation which will be challenging, engaging and fulfilling to work on.  

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.