**Minimum qualifications:** + Bachelor's degree in Computer Science, Engineering, Mathematics, a related field, or equivalent practical experience. + 10 years of experience in owning full system implementation lifecycles (e.g., analyze, design, build, test, deployment, implement, support). + 10 years of experience in managing cross-functional technical teams and leading programs. **Preferred qualifications:** + Experience delivering global ITSM platform implementation on Service Now. + Experience with Fleet Management systems and operations, along with understanding the complexities of hardware and asset life-cycle management. + Understanding of AI/ML concepts and their application to IT operations. + Ability to drive business improvements within global organizations. + Excellent stakeholder Management and communication skills. At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently. At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers. **Responsibilities:** + Define and drive road-maps for business analysis within IT Service Management (ITSM) Platform and Fleet Operations, aligning team goals and deliverables with broader organizational objectives. + Define and anticipate business problems, then research and assess varied approaches including industry-leading solutions or crafting custom solutions. + Build or influence cross-organizational collaborations with engineering, product management, and business stakeholders, ensuring alignment on direction and resource allocation. + Serve as a domain expert in ITSM (with experience in ServiceNow implementation) and Fleet operations, providing insights into current practices and solutions for value. + Oversee the integration of multiple work streams across business analysis, engineering, and technical teams to ensure project delivery and process improvements. Manage internal and external risks associated with changes to products, processes, or services. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.