At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

·      Provide comprehensive MI & Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GSG.

Responsibilities:

·      Providing Analytical & Decision Support across GSG through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation)

·      Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics

·      Track and monitor key performance metrics across Servicing Functions in GSG and support executive MIS

·      Utilize various data analysis tools and techniques to identify opportunities for operational efficiency improvement

·      Collaborate with stakeholders to understand their analytical needs and translate these into effective solutions.

·      Build collaborative relationships across GSG groups and participate on global teams to support process and system improvements through effective use of data.

·      Stay updated with the latest industry trends and advancements in analytics methodologies and technologies.

 

Role Requirements:

·      Proficiency on Hive/SQL/Python/Statistical packages is essential with good understanding of Big Data ecosystems

·      Familiarity with GSG functions

·      Expertise in Machine Learning, Forecasting techniques will be an added advantage

·      Exposure to data visualization tools especially Tableau

·      Proven thought leadership, strong communication and relationship management skills

·      Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities.

·      Conceptual and creative thinker with extensive background and interest in quantitative business analytics.

·      Project management skills and ability to identify and translate business information needs into insights.

 

Critical Factors to Success:

·      Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators

·      Build collaborative relationships across GSG groups and participate on global teams evaluating processes and making suggestions for process and system improvements

·      Ensure timely and accurate MIS based on customer requirements

·      Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

·      Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams

Past Experience:

·      Preferably a minimum 2-3 years’ experience

·      Analysis/Data Science with experience in handling large data sets

Academic Background:

·      Bachelor's Degree or equivalent, preferably in a quantitative field

·      Post-graduate degree in a quantitative field will be an added advantage

 

Enterprise Leadership Behaviors

·      Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

·      Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

·      Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.