Job Summary

Job Description

What is this opportunity?

RBC’s Personal & Commercial Technology group is seeking an experienced Business Systems Analyst to support a high-visibility, AI-driven transformation initiative for our mortgage platform. This is an exciting opportunity to contribute to a strategic project at the intersection of financial services and cutting-edge technology.

What will you do?

Collaborate with cross-functional teams to gather, analyze, and document business and system requirements

Act as a bridge between business stakeholders and technical teams

Perform SQL-based data mining and data analysis to support business decisions and project insights

Participate in design reviews and walk-throughs

Independently leading sessions to obtain key inputs from SMEs, Architects, Technology Leads

Conduct detailed business process analysis and develop comprehensive process flow diagrams, user stories, functional specification documents, and use cases to facilitate system design and development

Develop detailed user stories and acceptance criteria in collaboration with product owner

Utilize tools such as Jira and Confluence to manage and track project requirements, tasks, and documentation

Ensure alignment with Agile delivery practices and timelines

Facilitate backlog refinement and sprint planning sessions

Participate in daily stand-up meetings

Communicate project status, progress, and issues to stakeholders, including

project managers, business leaders, and technical teams

What do you need to succeed?

Must Have:

Minimum 3–5 years of experience as a BSA

Proven experience working in an Agile framework, with knowledge of Agile methodologies and practices

Proficient in SQL querying for data mapping, data analysis and data mining

Previous experience with API specifications

Experience with UML and flow diagrams

Experience with tools like Postman/Swagger, effectively use tools like Jira, Confluence, Mural, Figma etc.

Ability to work under pressure, manage multiple priorities, and meet deadlines

Strong communication, problem-solving, and analytical skills

Nice to Have:

Prior Programming and development background would be nice to have.

Financial Industry experience, ideally focused on mortgage or lending platforms

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services.

Opportunities to take on progressively greater accountabilities.

Job Skills

Agile Methodology, Business Case Design, Business Oriented, Communication, Decision Making, Long Term Planning, Process Management, Software Product Management, Software Quality Assurance (SQA), Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-29

Application Deadline:

2025-07-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.