Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The function of this role is to resolve incidents impacting on the production environment and business processes as quickly as possible.

The incumbent is individually accountable for achieving results through own efforts.

Job Description

Supports the running of production applications and processes by providing a Service Desk facility to assist business unit clients with daily production incidents and queries.Provides 24 x 7 first-line standby / support for production Money in and Money out processes.Provides temporary workarounds for incidents, to ensure the service are restored to normal to achieve Service Level Agreements.Provides advice and consultation to the business across products and processes which includes collections from bank accounts and/or payrolls and disbursements.Implements cost saving / optimisation initiatives.Participates in systems and process handover process.Super user on applications they support.Communicates effectively regarding support related activities.Participates in software and/or hardware upgrades.Responsible for problem management by doing root cause analysis of incidents to pro-actively manage reoccurrences.

Requirements:

Matric and DegreeMust have knowledge of IT processes and technologies.CRM role within user community, coaching and mentoring users.Deep understanding and knowledge of bulk collections and disbursement of money business processes, procedures, policies and practicesKnowledge on Early Debit Orders and TrackingBasic knowledge of accounting

Skills

Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management

Competencies

CollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech Savvy

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

03 July 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!