North Haven, CT, 06473, USA
1 day ago
Senior Business Process Improvement Program Manager
We anticipate the application window for this opening will close on - 1 Aug 2025 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** In this exciting role as a Senior Business Process Improvement Program Manager, you will be responsible for Enterprise Level Strategic Programs withing Core Quality Services. You will also have a small, independent, global team that manages access, maintenance and data migrations in our PLMs, integrations of acquisitions into our operations and PLMs, and process improvement in enterprise dashboards. In your primary role as Senior Business Process Improvement Program Manager, you will partner with Enterprise Quality Leaders, OU and Site Leaders to drive results within the Enterprise Change Control Improvement (ECCI) Program. This is a global cross functional effort to improve change control processes within Medtronic, ensuring compliance with regulations and meeting international standards, while reducing the amount of time it takes to complete change control activities. You will work with operational and functional leaders to drive program results, while maintaining scope and achieving program benefits. You will ensure that planned acquisitions are comprehensively integrated into Medtronic’s PLM Systems on schedule. Core Quality Services (CQS) is an enterprise level function that is leveraging Medtronic’s scale in a shared service model for many Quality transactions. CQS employees continuously strive for process improvement leveraging the Medtronic Performance System, driving efficiency, improving effectiveness and ensuring added value in the process for the Operating Units, Operations Facilities and Global Functions they serve. You will ensure enterprise-level reporting solutions provide adequate analytics to report performance, identify performance gaps and provide “information” to consumers of data that will allow them to address process performance gaps. Our Global Quality Strategy is rooted in the Medtronic Mission and our Quality Policy. Being a 'trusted partner' means always putting patient safety first, upholding product quality, and maintaining the highest ethical standards in our business relationships and programs. Job Responsibilities + Organize, lead, and facilitate cross-functional project teams. + Drive actions to ensure results of a 30% improvement in Product Change Order Lead Time for the organization for Q2-Q4 FY26. This includes oversight and monitoring of the Enterprise Quality Plan KPI for Lead Time. + Identifying areas falling short of plan and partnering with OU, Operations, Operations QA and/or Regional leadership to recover shortfalls to plan. + Point of contact for Acquisitions and Integrations for PLM and CQS Configuration Assurance (CA) and for developing and implementing plans for the acquired company to be integrated into Medtronic’s PLM Systems. + Responsible for ensuring CQS CA is adequately represented in integration activities and that the organization will be able to adequately support the business post-integration. This requires working closely with CQS CA Operational Leads. + Review all CQS CA Owned Dashboards and partner with users of data to establish (or update) the Dashboard “Roadmap”. + Partner with the Data Analytics Team to establish and execute an Implementation Plan that supports the “Roadmap”. + Handle PLM issue escalations ensuring the appropriate team or IT support as appropriate to resolve PLM system issues. + Provide day-to-day oversight and leadership to a small independent team of staff supporting acquisitions and integrations, PLM administration and/or scorecards and reporting. **Onsite** At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of **4** days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.  **Must Have: Minimum Requirements** _To be considered for this role, please ensure the minimum requirements are evident on your resume._ + Requires a Bachelors degree and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience. **Nice to Have** + Demonstrated ability to deliver quantifiable results in support of site operations and/or operations QA experience required. + Experience delivering improvements in existing processes required. + Lean Sigma Black Belt. + Knowledge of the Medtronic Performance System. + Human Centered Design experience. + FTQ experience. + Experience leading teams, projects, and/or programs. + Proven ability to drive cross-functional improvements. **\#LI-DNI** **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$139,200.00 - $208,800.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page\_name=signon&co\_num=30601&co\_affid=medtronic) **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) . It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com
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