Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award-winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview
The Senior Business Partner, Operational Services, serves as a key liaison between the Americas business (U.S., Canada, and Brazil) and the Operations teams in Belfast and Manila.

This role is responsible for supporting the day-to-day delivery of operational services, providing ongoing mentorship to regional teams, and acting as the primary escalation point for BAU issues. The Senior Business Partner also plays a critical role in ensuring alignment and prioritization across new initiatives and regulatory changes, with a strong foundation in onboarding processes—including regulatory classification, client due diligence, and credit—as well as a broader understanding of Operations to provide well-rounded support.

Role Responsibilities

Act as a senior stakeholder in collaboration with Operational Services Management and Regional Operational Leads.

Create and develop an engagement model with the core Operational Support teams, ensuring continued delivery of expected service levels, supplemented by regular meetings, calls, and training to support long-term knowledge development.

Represent Operations in engagements with the Americas business and other departments, including:

Participation in senior stakeholder meetings as appropriate.

Supporting new business initiatives.

Represent Operations in regulatory-related meetings to ensure continued compliance.

Develop and maintain strong relationships with senior business management in the Americas, acting as the primary escalation point for BAU issues and business changes.

Develop and maintain relationships with vendors and service providers.

Support business teams as needed with client engagement and support.

Set and manage project milestones with team members and stakeholders, ensuring expectations are communicated clearly and in a timely manner.

Enhance the engagement model with support teams to define clear roles and responsibilities, and ensure consistent service delivery.

Participate in Operations-wide initiatives to drive efficiencies and support broader business objectives.

Identify and help resolve any risks to the firm or business, including closure of risk events and issues.

Other duties as assigned.

Experience / Competences

Essential

Sound knowledge of the financial markets, financial regulation, and Anti-Money Laundering regulations applicable to TP ICAP in the Americas.

Desired

Demonstrated experience in leading or mentoring operational teams.

Broad operations knowledge, particularly in client onboarding and due diligence.

Familiarity with TP ICAP's trading entities and brands.

Deep subject matter expertise in a specific operations function.

Experience engaging with senior stakeholders within Operations.

Job Band & Level:

Manager  6

$115,000-$130,000

#LI-Hybrid #LI-DIR

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

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