Work Schedule

Environmental Conditions

Job Description

Summarized Purpose:

Leads discussions with the business to identify key performance metrics to provide insights into performance. Is accountable for the timely and accurate production of reports and is allocated as Metrics Lead to key initiatives to measure improvements. Provides guidance and support for complex ad hoc queries and demonstrates a strong understanding of the industry and associated benchmarks, using this knowledge to provide valuable insight into performance.

Essential Functions

• Performs exploratory data analysis to surface data and identify trends. Performs review on completed deliverables before sending to customer.

• Takes ownership for achieving deliverables within the specified time period and provides regular updates to leadership.

• Implements standard processes & practices in support of various systems and tools.

• Liaises with management to understand function specific metrics and how they map to senior leadership metric reporting.

• Provides metrics support for ad hoc initiatives, including process improvement & associated training.

Job Complexity

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Job Knowledge

Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

Supervision Received

Determines methods and procedures on new assignments, collaborating with other analysts as required. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

Business Relationships

Frequent contacts with internal personnel at various management levels concerning operations or scheduling of specific phases of projects or contracts. Creates formal networks with key contacts outside own area of expertise.

Qualifications:

Education and Experience: Bachelor's degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 6+ years). In some cases, a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Excellent organizational skills with strong attention to detail for production of high-quality deliverables; capable of effectively managing multiple assignments with challenging timelines

• Advanced expertise with data extraction, manipulation, and analysis using SQL and PowerBI

• Excellent investigative and analytical skills utilising statistical and data science techniques; high proficiency with MS product suite (e.g. Excel, Powerpoint, Word) with expert knowledge of Excel

• Excellent oral and written communication skills including the ability to communicate in English, both orally and in writing; can communicate complex topics simply to wide range of stakeholders.

• Excellent command of visualization tools; ability to leverage visualization tools and techniques to impactfully communicate insights.

• Strong interpersonal and negotiation skills; capable of persuading, influencing cross functional teams; capable of motivating and integrating team members

• Capable of providing training and facilitation for new users on processes, procedures and systems; capable of learning new software and systems

Management Role: No management responsibility

Working Conditions and Environment:

• Intense concentration needed

• Must pay constant attention to detail-visual, mental

• Must be able to multi-task constantly

• Frequent interaction with internal customers required

• Long, varied hours required occasionally

• Travel required on rare occasions