TELUS Consumer Health is a dynamic, resourceful, and passionate group dedicated to making the lives of Canadians better through innovative healthcare solutions. Our team focuses on solving complex problems that meaningfully impact Canadians' health and wellness, committed to delivering accessible and seamless digital health experiences. Within our Consumer Health portfolio, which includes MyCare, Home Health Monitoring, MyPet, and TELUS Health Medical Alert, we are driven by our mission to improve health outcomes for all Canadians. We achieve this by leveraging advanced analytics built upon unified scalable platforms, enhancing the experience and accessibility of healthcare for our patients, clients, clinicians, and agents across our suite of consumer health products.
The Senior Business Analyst will play a crucial role in developing and maintaining the data infrastructure and analytics capabilities that power our Consumer Health products. This position requires expertise in data pipeline development, analytics platform management (GCP), and business intelligence tools (Tableau) to deliver actionable insights across our portfolio of virtual care, remote monitoring, pet health, and medical alert solutions. The ideal candidate will own the end-to-end analytics process - from data infrastructure to strategic reporting - while collaborating with engineering teams to ensure robust, scalable solutions that improve healthcare accessibility and customer experience. This role combines technical proficiency with a passion for social impact, transforming complex healthcare data into meaningful insights that enhance our consumer health offerings and support our mission of making healthcare more accessible and effective for all Canadians.
Join our team and what we'll accomplish together
Data Management and Analytics
Own and develop GCP projects Design and manage analytics datasets Develop and maintain dashboards using tools like Tableau Build and maintain data pipelines
Reporting and Strategy
Create and maintain KPI reports (weekly and monthly) Analyze financial performance, including budgeting and triage Support marketing initiatives with campaign performance analysis, forecasting, and customer segmentation Conduct operations analysis for schedule design, cost/profit modeling, and process improvement
Project Management
Coordinate reporting requests with engineering teams Collaborate with product, marketing, and program management teams to understand data needs Prioritize reporting needs Manage platform migrations and updates
Economic Analysis
Perform regular updates and forecasts Conduct economic analysis for various projects
Qualifications
What you bring
Bachelor's degree in Business, Computer Science, Statistics, or related field Strong experience with data visualization tools (e.g., Tableau, Power BI) Excellent data analysis and visualization skills Proficiency in SQL and experience with data pipeline development Advanced communication and presentation skills Ability to translate complex data into actionable insights Critical thinking and problem-solving skills Stakeholder management Business acumen and industry knowledge
If you're passionate about leveraging data to improve healthcare outcomes for Canadians and enjoy working in a dynamic environment, we'd love to hear from you!