Overview

This Senior Business Analyst will be responsible in supporting all technical and back-end processes and reporting for our CRM/Salesforce platform. The Senior BA will also be responsible for identifying process improvements and streamlining processes to include developing workflows and supporting policies and procedures for new products, services, and new capabilities. The Senior BA will track issues, perform root cause analysis and facilitate expedited recovery when warranted.

The Senior BA will engage formal project management and other function area support as required.

This Senior BA will also be responsible for reporting externally and internally.

EducationBachelor's Degree (Required)Master's Degree (Preferred)Certification/LicensureNo specific certification or licensure requirements

ExperienceRequired to have 3+ years in healthcareRequired to have 3+ years in project managementRequired to have 3+ years in Analytics

Preferred skillsExperience with advanced Excel.Experience creating Salesforce reports and dashboardsExperience eliciting requirements and documenting business requirementsExperience with Salesforce Object Query Language (SOQL)Experience with Salesforce data loader or a similar tool (Salesforce inspector, Workbench)

Keywords, SQL, Excel, MS Excel, Microsoft Excel, Salesforce Object Query Language, SOQL, Salesforce Object Query Language (SOQL), salesforce inspector, Workbench, data loader, analytics, data analytics, business requirements, BRD,

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$61,235.20-$102,065.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.