Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Senior Business Analyst – Process Transformation

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Are you energized by solving complex business problems and improving processes at scale?
Do you thrive in cross-functional environments where you can drive transformation through data and collaboration?

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About the Role

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We’re looking for a Senior Business Analyst – Process Transformation to join our global transformation team. In this role, you’ll work closely with business partners across functions—including Sales, Finance, Marketing, IT, and Customer Care—to assess current-state processes, identify inefficiencies, and implement future-state solutions. You’ll leverage process mining tools and drive initiatives from discovery through deployment and hypercare.

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This is a hands-on, high-impact role where you’ll bring structure to ambiguity and help lead the organization through process innovation and continuous improvement.

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Responsibilities

\n\n Collaborating globally and cross-functionally with stakeholders in Sales, Finance, Controllership, IT, Marketing, and Customer Care & Aftersales\n Using process mining tools (e.g., Celonis, SAP Signavio, UiPath Process Mining) to extract, analyze, and visualize system data from SAP R3/S4/HANA, Oracle, Salesforce, and others\n Supporting all phases of process transformation projects, including prework, development, deployment, and hypercare\n Analyzing and documenting current-state processes using tools like process flows, SIPOCs, and activity tables\n Proposing future-state solutions to eliminate inefficiencies and pain points\n Gathering business requirements, writing user stories, and defining acceptance criteria in collaboration with stakeholders\n Identifying and documenting risks and controls\n Developing and executing user acceptance test (UAT) plans, including test scenarios, data setup, and coordination with IT\n Preparing training materials and conducting stakeholder training\n Managing cut-over planning and supporting go-live execution\n Tracking project status, risks, and deliverables using RAID logs and project plans\n Mentoring team members and contributing to knowledge-sharing efforts\n\n

 

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Requirements

\n\n Hold a Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT, or a related field\n Bring 5+ years of relevant work experience in business and process transformation, consulting, and/or project management\n Have 3+ years of hands-on experience leading process transformation initiatives and using process mining tools\n Demonstrate proficiency in process mining tools such as Celonis, SAP Signavio, or UiPath Process Mining\n Be skilled in SQL, Excel, and data wrangling techniques\n Understand SAP R3/S4/HANA structure and functionality\n Effectively work across functions and manage internal/external consulting relationships\n Exhibit strong mentoring, leadership, and project delivery capabilities\n Show a passion for technology, innovation, and continuous improvement\n Possess excellent written and verbal communication skills\n Be available to support teams during standard Eastern Time business hours (8–5 PM ET)\n\n

Flexible Working

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At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

\n\n Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.\n\n

Working for You

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We offer perks and rewards designed to support you:

\n\n Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.\n Retirement Savings: Robust programs to help you secure your financial future.\n Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.\n Career Growth Opportunities: Paths for advancement within a global organization.\n Paid Training: Learn while you earn with award-winning learning platforms.\n Paid Time Off: Competitive PTO packages to help you recharge.\n Great Work Environment: Join an award-winning culture that values diversity and inclusion.\n\n

 

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Join Us:

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At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

\n\n Bring your authentic self to work every day.\n Grow and thrive both personally and professionally.\n Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.\n\n

With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.

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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($74,690 – $97,000)

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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