Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Job overview and responsibilities

An Ecommerce Senior Business Analyst is a member of a focused product team that performs business analysis tasks using techniques that enable a highly iterative delivery approach of continuous requirements identification and just-in-time definition of requirements.

The Sr. Business Analyst will be working with motivated teams on highly visible and valuable customer-facing digital products. This position requires an excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment.

Translates high level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall valueManages a story backlog to ensure readiness of user stories for the upcoming sprintFacilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up to date with changes in priorities and to be available to answer questions quicklyAnalyzes data to ensure features are aligned with product goals/objectives and delivering the most business valueCreates acceptance criteria that is clear, concise and actionableWorks with User Experience (UX) analysts to ensure prototypes convey story intentWorks with Dev and QA to understand the boundaries of any given storyContributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development beginsIdentifies opportunities for improvement across product, process and teamMentors other BAs in the organization in order to build skills

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Job overview and responsibilities

An Ecommerce Senior Business Analyst is a member of a focused product team that performs business analysis tasks using techniques that enable a highly iterative delivery approach of continuous requirements identification and just-in-time definition of requirements.

The Sr. Business Analyst will be working with motivated teams on highly visible and valuable customer-facing digital products. This position requires an excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment.

Translates high level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall valueManages a story backlog to ensure readiness of user stories for the upcoming sprintFacilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up to date with changes in priorities and to be available to answer questions quicklyAnalyzes data to ensure features are aligned with product goals/objectives and delivering the most business valueCreates acceptance criteria that is clear, concise and actionableWorks with User Experience (UX) analysts to ensure prototypes convey story intentWorks with Dev and QA to understand the boundaries of any given storyContributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development beginsIdentifies opportunities for improvement across product, process and teamMentors other BAs in the organization in order to build skills

What’s needed to succeed (Minimum Qualifications):

Bachelors Degree3-4 years Ecommerce experienceAbility to understand, communicate and engage effectively with multiple stakeholders and interactionsStrong problem-solving, listening, written and verbal communication, and decision-making skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

1-2 Agile/Scrum experienceDetailed knowledge of airline information systemsUnderstanding broad principles of airline management and eCommercePrior experience in Airport Operations, eCommerce, product development is strongly preferred but not required

What’s needed to succeed (Minimum Qualifications):

Bachelors Degree3-4 years Ecommerce experienceAbility to understand, communicate and engage effectively with multiple stakeholders and interactionsStrong problem-solving, listening, written and verbal communication, and decision-making skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

1-2 Agile/Scrum experienceDetailed knowledge of airline information systemsUnderstanding broad principles of airline management and eCommercePrior experience in Airport Operations, eCommerce, product development is strongly preferred but not required