**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** **We deliver consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to help keep our clients, as well as society, a step ahead in this digitally dynamic world. Everything we do is underpinned by our **core values** of 'Teamwork', 'Foresight' and 'Clients First'. Our shared **leadership principles** of Collaboration, Engagement and Curiosity help us build a community where our people are equipped with the best resources to face new challenges. **NTT Data Greece** team is looking for a **Senior Business Analyst** in Athens to work with our clients in the **European public sector** . You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on **service monitoring, performance reporting** , and **data-driven business analysis** . As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations. **Your role:** + Develop in-depth technical and business expertise in application systems. + Act on behalf of the European Commission to ensure that both Member States and internal Commission teams operate in alignment with agreed quality standards. + Provide expert support by responding to functional and technical inquiries, resolving complex issues, and offering strategic recommendations to enhance key applications. + Guide stakeholders through all phases of application deployment: integration, testing, validation, and post-deployment support. + Collaborate with national administrations and internal teams to ensure smooth and effective integration and transition processes. + Monitor service performance, availability, and KPIs, producing regular reports and dashboards for stakeholders. + Recommend and implement improvements to enhance the reliability, efficiency, and observability of IT services. + Lead and contribute to meetings, workshops, and training sessions involving the European Commission and Member States. + Provide second-level support for the clients' applications, ensuring timely resolution of technical issues. + Maintain up-to-date documentation, including operational procedures and knowledge base content. + Own and improve Incident and Problem Management processes in line with ITIL best practices. + Foster and maintain trust-based relationships with stakeholders across the client's ecosystem. **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program We believe in **work-life balance** and **flexibility** . Wear casual clothing, decide your working hours and enjoy our hybrid working model **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Teleworking equipment allowance Udemy Account Access to Open Up mental health service ****Certification Bonus Scheme (for Technology)** **** Annual Collective Bonus (for Executives)** 28 days of paid annual leave consisting of your legal holidays and compensation days **Your profile :** + Bachelor’s degree in Information Technology, Computer Science, Statistics, or a related field. + At least 5 years of experience in business analysis, technical project management, or IT systems deployment. + Hands-on experience analyzing technical and functional requirements with a focus on actionable, client-oriented recommendations. + Proficiency in data retrieval, analysis, and reporting (e.g., SQL, pivot tables, dashboards) to support informed decision-making. + Strong understanding of the software development lifecycle, including testing, release management, and operational monitoring. + Proven experience in incident management within complex IT ecosystems. + Demonstrated ability to produce business metrics reports and use analytics to drive strategy. + Skilled in managing large, multi-source datasets with strong spreadsheet and presentation capabilities. + Familiarity with automation and testing tools (e.g., Selenium, Postman, SoapUI). + Working knowledge of XML, XSD, JSON, and REST/SOAP web services. + Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook). + Excellent verbal and written communication skills in English. **Nice to have:** + Familiarity with public sector IT systems. + Understanding of IT Service Management principles and ITIL frameworks (certification is a plus). + Additional EU languages are an asset. 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