This position will have responsibility for coordination of Business / Systems Analysis activities for Enterprise Forms, Forms Selector Database and a new Customer Communications Management (CCM) Platform.  The position will report to the VP, Global Customer Communications Technology Leader. The current platform provides document generation capabilities for over 50 applications within Chubb North America.  Forms include policy, endorsements, contracts, checks, letters, bills, invoices, etc. 

 

Primary Job Responsibilities

Understands the overall business process for forms delivery in North America and work with business partners to review, analyze, and evaluate business process and forms needs.    Responsible for development, documentation and communication of business requirements to technical IT team. These way be delivered as Epics and/or User stories.    Partner with digital teams to provide portable documents for digital delivery Responsible for identifying process and technology gaps and working with technical and business resources to fill the gaps based on the business reporting needs. Work closely with other business partners to clearly outline the system requirements and act as business analysts for some components. Identify dependencies between different components of the program / project and bring to the attention of key stakeholders and project manager to help identify them in the plan.  Collaborate with business partner, business analysts and appropriate stakeholders to define 

project scope

Responsible for business requirements throughout the SDLC (Agile or waterfall). Collaborate with Project Manager to manage scope, manage business partner expectations, provide input into the identification of risks to delivering solutions and input into project plans. Follow the change control process as defined by the ITorganization.   Accountable for meeting the project milestones in a fast-paced environment. Collaborate with business and technical resources and participate in working sessions to provide input to the solution design; ensure business needs are appropriately addressed through the recommended solution. Provide input to the QA team’s test strategy and approach to ensure that the designed solutions satisfy the business requirements. Collaborate and support business partners to develop acceptance criteria and a plan to facilitate user acceptance testing to ensure that the solution meets the business needs.  Initiate, conduct and facilitate discussions with multiple stakeholders, and translate the results and issues at hand to the business and IT teams.  Provide regular updates and communicate business concerns or feedback to the Project May be required to complete smoke test in production and test environments during deployments of major components or enhancements. Participate in production monthly production release checkout after business hours and on weekends. 

 Additional Responsibilities:

Business Partnership 

Build and maintain an in-depth understanding of business process and products across IT and the department Use active listening skills to understand & define business objectives/needs and requirements. 

 

Teamwork

Demonstrate strong ability to work in a team environment and foster cross-team collaboration Create a strong morale and spirit in team through fostering open dialogue and collaborative atmosphere.

 

Knowledge Sharing 

Promote the use of knowledge management and knowledge sharing processes and tools.

Ensure documentation is captured appropriately and is easily assessable to team members.

Bachelor's Degree (preferred) in Computer Science, Information Systems, or a related field or equivalent work experience.Minimum of 5 years of relevant IT industry work experience including system analysis, SDLC management, and infrastructure planning and/or operations. Experience in Agile software development including Scrum, Lean/Kanban and related certifications (e.g. CSM, SAFe) desired.  Story Author experience is a plus. 3+ years business analysis experience with insurance policy documents. Experience with Property & Casualty insurance products preferred, but Healthcare insurance experience will be considered.Must possess a solid level of understanding of insurance transactions and business workflow in a straight through processing environment.Agile software development experience including story author, product owner or scrum master roles preferred.Must be detail-oriented and thorough with the ability to meet aggressive deadlines.Must be flexible and effective at multi-tasking with strong ability to manage and deliver on multiple concurrent initiatives.Establish a positive working relationship with IT staff and business partners.Must possess excellent verbal and written communication skills.Effective in a variety of formal/informal meeting/ presentation settings: one-on-one, small and large groups.Must be pro-active with issue identification and resolution. Must be experienced with the entire systems development life cycle. Strong understanding of IT environments, technologies in relation to the business needs. Proven practical experience with analysis and/or support to IT business processes. Strong ability to perform analysis of small to medium complex business, workflow, and technology issues to support decision-making. Must have the ability to work effectively with business partners, IT management, and project team members. Must have leadership skills in order to influence project stakeholders when appropriateExperience working with Forms Assembly/Composition engines (e.g. but not limited to xPression, Oracle Documaker or Documerge, GMAC Quadient inspire, OpenText Extreme or Smart Communications) a plus. 

5% to 10% travel required (between Philadelphia, White House Station, Jersey City and/or service centers throughout the US)